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Refund & Returns Policy

Please read our Refund & Returns Policy carefully before completing your purchase. By proceeding with your registration or order, you acknowledge and agree to the terms outlined below. We encourage you to review all details to ensure you understand your rights and obligations.

Cowgirls Gathering Refund Policy

Please read carefully before making your purchase.

Non-Returnable Items

The following items are strictly non-refundable:

  • - Gift cards

  • - Event tickets

  • - Any worn merchandise

Event Tickets

All Cowgirls Gathering ticket sales are deemed final transactions. There will be no returns, exchanges, or cancellations permitted under any circumstances.

Tickets are purchased at your own discretion and free will. By completing your purchase, you acknowledge and agree that you will not initiate a chargeback or payment dispute with your credit card or debit card provider in relation to your ticket purchase. Any requests for refunds, returns, cancellations, or payment disputes will not be entertained.  For full details regarding our event Terms and Conditions, please Click Here.

Vendor Cancellation Policy

Vendor site fees are strictly non-transferable without prior written approval from Cowgirls Gathering. Cancellations received in writing on or before 30 June of the event year will be eligible for a full refund of the site fee. Cancellations received after 30 June are non-refundable under any circumstances, including change of mind, business circumstances, staffing issues, travel disruptions, or weather concerns.

If a vendor fails to attend the event without prior written cancellation, all fees paid will be forfeited. In the event Cowgirls Gathering is postponed and rescheduled, vendor bookings will be transferred to the new date. No refunds will be issued due to rescheduling. If Cowgirls Gathering is cancelled and not rescheduled, the organisers reserve the right to issue a full or partial refund, less any unrecoverable administrative or operational costs.

All cancellation requests must be submitted in writing via email to the official Cowgirls Gathering contact address. Cancellation is only confirmed once acknowledged in writing by the organisers.

Merchandise Returns

If a return is approved (for eligible, unworn merchandise only), items must be posted to:

PO Box 234
Fernvale QLD 4306
Australia

Returned items must be in original condition, unworn, and suitable for resale.

Cowgirls Mini Gathering Refund Policy

Please note: This Refund Policy applies only to the Cowgirls Mini Gathering.

We understand that unforeseen circumstances can arise. However, the Mini Gathering requires significant forward planning, venue commitments, instructor contracts, catering, and livestock bookings. For this reason, the following policy applies.

Medical & Horse Health Exceptions

Rider Medical Exception

If you are unable to attend due to a medical condition that prevents you from riding, a valid Doctor’s Certificate must be provided.

Horse Health Exception

If your horse is unable to attend due to illness or injury, a valid Veterinary Certificate must be provided.

In either circumstance, you may choose one of the following options:

Option 1 – Transfer Your Spot

  • - If a waitlist is in place, your position will be offered to the next eligible rider.

  • - If no waitlist exists, you are responsible for arranging a suitable replacement rider.

  • - Once confirmed, we will transfer the registration accordingly.

Option 2 – Request a Refund

Refunds are available strictly in accordance with the schedule below and only upon receipt of the required certificate.

Refund Schedule

(Applicable only with a Doctor’s or Veterinary Certificate)

  • - 90+ days before the event → 100% refund

  • - 60–89 days before the event → 50% refund

  • - 30–59 days before the event → 25% refund

  • - 0–29 days before the event → No refund

Ticket Transfers

Mini Gathering registrations are 100% transferable up until the event date.

  • - If a waitlist exists, your place will be offered there first.

  • - If the waitlist has been exhausted, you may source your own replacement rider.

  • - Approved transfers will be processed at no additional cost.

Important Conditions

  • - Refunds will only be processed once the required documentation has been received and approved.

  • - Refunds apply to the event registration fee only and do not include transaction or processing fees.

  • - No-shows are not eligible for a refund or transfer to a future event.

  • - Registrations are not considered confirmed until paid in full.

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