Refunds & Returns.
Please read this policy carefully before completing your purchase. By proceeding with your registration or order, you acknowledge and agree to the terms set out below. We encourage you to review all the detail so you understand your rights and obligations.
The Cowgirls Gathering.
This policy applies only to the Cowgirls Gathering. The Cowgirls Mini Gathering policy follows further down this page.
The following items are strictly non-refundable:
- Gift cards
- Event tickets
- Any worn merchandise
All Cowgirls Gathering ticket sales are deemed final transactions. No returns, exchanges, or cancellations will be permitted under any circumstances.
Tickets are purchased at the purchaser's own discretion. By completing a ticket purchase, the purchaser acknowledges and agrees not to initiate a chargeback or payment dispute with their credit card or debit card provider in relation to the transaction.
Cowgirls Gathering will not consider or process any requests for refunds, returns, cancellations, or payment disputes. For full detail regarding event participation, please refer to the official Terms and Conditions.
Vendor site fees are non-transferable without prior written approval from Cowgirls Gathering.
Cancellations received in writing on or before 30 June of the event year will be eligible for a full refund of the site fee. Cancellations received after 30 June are non-refundable under any circumstances, including but not limited to change of mind, business circumstances, staffing issues, travel disruptions, or weather conditions.
If a vendor fails to attend the event without prior written cancellation, all fees paid will be forfeited.
If Cowgirls Gathering is postponed and rescheduled, vendor bookings will be transferred to the new event date and no refunds will be issued. If Cowgirls Gathering is cancelled and not rescheduled, the organisers reserve the right to issue a full or partial refund, less any unrecoverable administrative or operational costs.
All cancellation requests must be submitted in writing via email to the official Cowgirls Gathering contact address. A cancellation is only considered valid once it has been acknowledged in writing by the organisers.
Where a return is approved, for eligible unworn merchandise only, items must be returned to:
PO Box 234
Fernvale QLD 4306
Australia
Returned items must be in original condition, unworn, and suitable for resale. Cowgirls Gathering reserves the right to refuse any return that does not meet these requirements.
The Cowgirls Mini Gathering.
This policy applies only to the Cowgirls Mini Gathering. The Cowgirls Gathering policy is set out above.
We understand that unforeseen circumstances can arise. The Mini Gathering requires significant forward planning, including venue commitments, instructor contracts, catering, and livestock bookings, so the following policy applies.
If you are unable to attend due to a medical condition that prevents you from riding, a valid Doctor's Certificate must be provided.
If your horse is unable to attend due to illness or injury, a valid Veterinary Certificate must be provided.
In either circumstance, you may choose one of the two options below.
Transfer Your Spot
- If a waitlist is in place, your position will be offered to the next eligible rider.
- If no waitlist exists, you are responsible for arranging a suitable replacement rider.
- Once confirmed, we will transfer the registration accordingly.
Request A Refund
Refunds are available strictly in accordance with the schedule below, and will only be processed once the required documentation has been received and approved.
Applicable only with a valid Doctor's or Veterinary Certificate.
before the event
before the event
before the event
before the event
In the event that external factors relating to fuel, including but not limited to fuel price increases or fuel shortages, materially impact the ability of Cowgirls Gathering to safely and reasonably deliver the event, the ability of ticket holders to obtain fuel and attend, or the affordability of fuel such that attendance is deemed by a majority of ticket holders to be not reasonably achievable, Cowgirls Gathering reserves the right, at its sole discretion, to cancel or reschedule the event.
In such circumstances: if the event is cancelled due to fuel-related factors, a full refund of the event registration fee will be provided to all ticket holders. If the event is rescheduled due to fuel-related factors and the revised date or location is not suitable to the ticket holder, a full refund of the event registration fee will be provided upon request.
Mini Gathering registrations are fully transferable up until the event date.
- Where a waitlist exists, positions will be offered to waitlisted participants in order.
- Where no waitlist exists, the ticket holder may arrange a suitable replacement rider.
- All transfers must be approved by Cowgirls Gathering and will be processed at no additional cost.
- Refunds will only be processed once all required documentation has been received and approved.
- Refunds apply to the event registration fee only and exclude any transaction or processing fees.
- Registrations are not considered confirmed until paid in full.
- No-shows are not eligible for a refund or transfer.
Before you book.
If anything in this policy needs clarifying before you register, or you need to lodge a cancellation, we are happy to help.
Contact Us